Service & Support

Papertech offers a wide range of service plans and options that can be tailored to your individual needs. With every option you choose, you'll get the benefit of our global expertise and proven service approach.

YOUR BENEFITS

• Capture and diagnose more breaks and defects for higher visibility and root-cause resolution.
• Improve machine efficiency, extend system life, and prevent costly failures.
• Empower operators and engineers with consistent reporting and lasting results.
• Keep systems optimized with expert inspections, software updates, and global support.

Whether you're looking for occasional support or ongoing optimization, our contracts can be tailored to suit your operation. 

Our team can visit your site based on a schedule that works for you. Services may include system tuning, performance checks, and general troubleshooting to help keep things running smoothly.

SINGLE VISITS

One-time visits are available with no ongoing commitment.

• One-time support: Get expert help for urgent, one-time issues.
• Flexible: Schedule a visit when you need it most.

ResultsMAX PROGRAM

ResultsMAX is our comprehensive service program, offering regular on-site support, expert assistance, and free system updates. Service can be scheduled as planned Pre-Set Visits or Full-Time On-site coverage with a dedicated technician, depending on your needs.

• Proactive Care: Regular visits for maintenance and optimization.
• Software updates included.
• Additional discount on spare parts.
• Additional discount on software upgrades.
• Dedicated Technician: Option for a full-time, on-site expert.

Our Remote Support provides access to our experts for guidance and issue resolution without the need for travel. With the purchase of a new system, Remote Support is included for the first year. After the warranty expires, you can continue to benefit from Remote Support through flexible options: monthly or yearly plans for ongoing coverage, or single-session support when assistance is needed on demand.

YOUR BENEFITS

• Quick & Convenient: Get fast, expert help without the wait.
• Cost-Effective: Avoid travel and accommodation costs.
• Reach our specialists anytime with 24/7 support availability.
• Flexible Plans: Choose from monthly or yearly support contracts.
• Less Downtime: Resolve issues quickly to minimize disruptions.
• Global Availability: Access the same level of support wherever your operations are located.
• Scalable Support: Add coverage as your system and business needs grow.

CHOOSE YOUR REGION:

Here you can download the following service bulletins and forms:

• Papertech RMA Request Form
• Advanced Operator Training Registration Form