Service & Support

Papertech offers a wide range of service plans and options that can be tailored to your individual needs. With every option you choose, you'll get the benefit of our global expertise and proven service approach.

YOUR BENEFITS

• Capture and diagnose more breaks and defects for higher visibility and root-cause resolution.
• Improve machine efficiency, extend system life, and prevent costly failures.
• Empower operators and engineers with consistent reporting and lasting results.
• Keep systems optimized with expert inspections, software updates, and global support.

Whether you're looking for occasional support or ongoing optimization, our contracts can be tailored to suit your operation. 

Our team can visit your site based on a schedule that works for you. Services may include system tuning, performance checks, and general troubleshooting to help keep things running smoothly.

SINGLE VISITS

One-time visits can be arranged flexibly and individually - without any ongoing commitment.

SERVICE PROGRAM ResultsMAX 

ResultsMAX is our comprehensive service program, offering regular on-site support, expert assistance, and free system updates. 

• Proactive Care: Regular visits for maintenance and optimization.
• Software updates included.
• Additional discount on spare parts.
• Additional discount on software upgrades.

Our remote support gives you quick and effective access to our experts. 

YOUR BENEFITS

• Quick and competent emergency assistance, tailored to your schedule.
• Cost-effective, thanks to savings on travel and accommodation costs.
• 24/7 Availability: Our specialists are available around the clock.
• Flexibility: Choose between monthly or yearly support contracts.
• Maximum production availability thanks to competent and rapid solutions to any questions.
• Global availability*
• Easy scalability: Expand your support coverage as your system and business grow.

Remote support is included for the first year when you purchase a new system. After the warranty expires, you can continue to benefit from Remote Support with flexible options: monthly or annual plans for ongoing coverage, or single-session support when assistance is needed on demand.

* technical requirements and a reliable, secure internet connection are necessary.

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